We, and this website, comply to the DPA (Data Protection Act 1998) and already complies with the GDPR (General Data Protection Regulation) which came into effect from May 2018.
When you register as a new customer, we may collect the following information:
For the exhaustive list of cookies we collect see the List of cookies we collect section.
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file that asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
This website uses tracking software to monitor its visitors to better understand how they use it. The software will save a cookie to your computer hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available users are advised to verify their authenticity using third party anti virus software or similar applications.
We accept no responsibility for third party downloads and downloads provided by external third party websites and advise users to verify their authenticity using third party anti-virus software or similar applications.
We operate an email mailing list program, used to inform subscribers about products, services and/or news we supply/publish. Users can subscribe through an online automated process where they have given their explicit permission. Subscriber personal details are collected, processed, managed and stored in accordance with the regulations named in 'The policy' above. Subscribers can unsubscribe at any time through an automated online service, or if not available, other means as detailed in the footer of sent marketing messages (or unsubscribe from all Mailchimp lists). The type and content of marketing messages subscribers receive, and if it may contain third party content, is clearly outlined at the point of subscription.
Email marketing messages may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of subscriber data relating to engagement, geographic, demographics and already stored subscriber data.
You may choose to restrict the collection or use of your personal information in the following ways:
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to Phoenix Medical Ltd, 5 Lonebarn Link, Chelmsford CM2 5AR.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Users contacting us through this website do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use.
Where we have clearly stated and made you aware of the fact, and where you have given your express permission, we may use your details to send you products/services information through a mailing list system. This is done in accordance with the regulations named in 'The policy' above.
The table below lists the cookies we collect and what information they store.
|COOKIE name||COOKIE Description|
|CART||The association with your shopping cart.|
|CATEGORY_INFO||Stores the category info on the page, which allows displaying pages more quickly.|
|COMPARE||The items that you have in the Compare Products list.|
|CURRENCY||Your preferred currency|
|CUSTOMER||An encrypted version of your customer id with the store.|
|CUSTOMER_AUTH||An indicator if you are currently logged into the store.|
|CUSTOMER_INFO||An encrypted version of the customer group you belong to.|
|CUSTOMER_SEGMENT_IDS||Stores the Customer Segment ID|
|EXTERNAL_NO_CACHE||A flag, which indicates whether caching is disabled or not.|
|FRONTEND||You sesssion ID on the server.|
|GUEST-VIEW||Allows guests to edit their orders.|
|LAST_CATEGORY||The last category you visited.|
|LAST_PRODUCT||The most recent product you have viewed.|
|NEWMESSAGE||Indicates whether a new message has been received.|
|NO_CACHE||Indicates whether it is allowed to use cache.|
|PERSISTENT_SHOPPING_CART||A link to information about your cart and viewing history if you have asked the site.|
|POLL||The ID of any polls you have recently voted in.|
|POLLN||Information on what polls you have voted on.|
|RECENTLYCOMPARED||The items that you have recently compared.|
|STF||Information on products you have emailed to friends.|
|STORE||The store view or language you have selected.|
|VIEWED_PRODUCT_IDS||The products that you have recently viewed.|
|WISHLIST||An encrypted list of products added to your Wishlist.|
|WISHLIST_CNT||The number of items in your Wishlist.|
v.4.0 2021 PHOENIX MEDICAL LTD
Thank you for visiting our website. Here we have listed some frequently asked questions which may help you with your query. If your question is not listed here, please contact our customer service team.
No, we only supply to qualified herbalists, acupuncturists, TCM practitioners and medical doctors. Practitioners must submit proof of qualification upon registration and state the name of their insurer. At Phoenix, we believe in safe practice and acupuncture and herbal medicine should only be practiced by qualified healthcare professionals.
Any member of the general public that wishes to purchase herbs or receive acupuncture treatment must consult a qualified practitioner. To find a qualified practitioner, nationwide databases are available at the following websites:
If you are in your last year (clinical study), you are more than welcome to place orders upon approval from your tutor. Please register here and email email@example.com with proof of study and an email from your tutor.
As a student, you will not be permitted to prescribe herbal medicine or treat patients without your tutor's supervision. It is important that you complete your course and get insurance for practice as you will be responsible for your patients' health and wellbeing.
Yes of course, you will need to register an account with both the wholesale (www.phoenixmd.co.uk) and dispensary service (www.chineseherbaldispensary.co.uk) as they work as two separate entities. Wholesale herbs come in either 500g bags of raw dried herbs and 100g bottles of concentrated granules. Bespoke prescriptions are made to order.
We are more than happy to send orders together to save on postage. To arrange this, please call or email the sales team who will be able to help you with this.
Sales: +44 (0)1245 350822
With the exception of herbs with naturally occurring gluten, our concentrated granules are certified gluten-free. Please visit our Information on Gluten page to find out more.
Rest assured that at Phoenix, we strive to supply the safest products at the highest quality, to ensure that patients receive the best treatment possible. If you would like to know more, please get in touch with our team firstname.lastname@example.org
At present, we only accept credit account applications from NHS hospitals clinics and universities. To apply, please email the accounts team and request a credit application form.
We accept all major credit and debit cards except American Express. Payments by debit card and credit card can be made online or over the phone.
To pay by bank transfer, please use the following details:
Sterling Transfer: Please Credit HSBC UK Bank plc
Account number: 62566117
Sort Code: 40-17-08
If you are making payment from outside of the UK, please ensure that you pay both bank charges.
Please make cheques payable to Phoenix Medical Ltd and send to our head office:Phoenix Medical Ltd5 Lonebarn LinkSpringfield Business ParkChelmsfordEssexCM2 5AR
If you would like to pay by link, you can email the sales team and they will be happy to send this to you.
We offer free delivery within the UK (mainland) for orders over £180 before VAT. Our delivery and shipping information can be found here.
As a wholesaler and B2B business, all of our customers are business owners and therefore can claim VAT back through their tax return.
Customers within the European Union may have a VAT number and may be exempt from VAT. Customers based outside of the European Union will also be exempt from VAT. Please contact our sales team who will be able to help remove VAT charges from your account.
As we are a wholesaler and we only sell to business owners, therefore prices are hidden from the general public.
For individuals who wish to purchase herbs which can be used for culinary purposes, please visit our consumer website www.vitaherbalnutrition.com.
If you would like to purchase Mycology Nutrition raw mushroom supplements, please visit www.mycologynutrition.com.